• Step 1 – Dial *253#
  • Step 2 – Enter M-TIBA PIN
  • Step 3 – Select option 2: My M-TIBA
  • Step 4 – Select the program you wish to leave
  • Step 5 – Select option 4 Quit program
  • Step 6 – Select option 1 to confirm

Our customer care team will call you within 48 hours to complete the exit process. A confirmation will be made to ensure there are no pending bills. Upon confirmation, your remaining funds will be sent to your M-PESA within 5 working days. Any remaining Bonus funds will be returned to M-TIBA and will be used as bonus for other M-TIBA users.