Self-help M-TIBA / Customer Care
You will receive an SMS notification confirming PIN change “Your PIN has been changed.
Make sure you provide correct details during registration. If you notice certain details are wrong, please call the M-TIBA Toll Free line on 0800 721253 or email email@example.com
To confirm registration status simply dial *253#
No. This option will become available in the near future. We will inform you when this is active.
You will need to call Safaricom Customer Care and get your SIM card blocked. Then you need to get a replacement for the SIM card at your nearest Safaricom Shop. After getting your new SIM card, you can continue using your M-TIBA by dialling *253#.
Yes. Please contact the M-TIBA Toll Free line on 0800 721253 for instructions. You will be asked to provide confidential information to verify ownership. However, you are advised to keep your M-TIBA active.
Our customer care team will call you within 48 hours to complete the exit process. A confirmation will be made to ensure there are no pending bills. Upon confirmation, your remaining funds will be sent to your M-PESA within 5 working days. Any remaining Bonus funds will be returned to M-TIBA and will be used as bonus for other M-TIBA users.
Upon notification of death, by a next of kin by availing of a copy of the death certificate, the M-TIBA account will be de-activated and the remaining funds will be sent to your M-PESA account within 5 working days.
All information/data in our system is secure and protected using the highest standards.
You can call the M-TIBA Toll Free line on 0800 721253. Alternatively, you can visit www.mtiba.com or email firstname.lastname@example.org