Using M-TIBA for treatment

Where can I use M-TIBA?

M-TIBA works with a large network of healthcare providers. You can dial *253# and select “Find Clinic” to locate MTIBA healthcare provider around you. You may also ask an M-TIBA agent for a list of healthcare facilities participating in M-TIBA in your area, or call the M-TIBA Toll Free line on 0800 721253, or visit

How do I recognise an M-TIBA facility?

Participating healthcare facilities will carry the M-TIBA logo.

What healthcare services can I pay for using M-TIBA?

M-TIBA funds can be used to pay for outpatient healthcare services and medication. Prices may vary depending on the healthcare facility you choose. The range of outpatient services you can pay for depends on the services your chosen M-TIBA facility can provide and on the amount of funds stored in your M-TIBA. Users are encouraged to save as much as possible to be able to pay for healthcare services in full.

How do I authorise treatment using my M-TIBA?
  • Dial *253#
  • Enter your M-TIBA PIN (or press 1 if you have forgotten your PIN)
  • Press 1 to ‘Get Treatment’
  • Select recent clinic (1, 2, 3) or enter Till Number of the clinic you are visiting (e.g. 465004)
  • Press 1 to Authorise

You will receive an SMS message with a transaction number.

How do I know when my M-TIBA has been charged?

You will receive an SMS notification when you have opened your M-TIBA before getting treated, and another SMS when the healthcare facility has billed your M-TIBA. The SMS sent after your M-TIBA has been billed will indicate the cost of the services and medication and your new M-TIBA balance.

How do I know I’m not overbilled?

The healthcare facility uses a pre-agreed price list to bill you. You are advised to confirm the cost of a service with the healthcare provider before opening your M-TIBA. However, for any questions, please call the M-TIBA Toll Free line on 0800 721253.

What happens if I transfer funds to a facility that is not participating in M-TIBA?

You will get an error message and you will not be able to make a payment.

Can I pay for others using my M-TIBA?

Yes. You can pay for anyone using your M-TIBA if you add them as a dependant. Dial *253#, Log in, select Settings then Add Dependant; follow instructions to add dependant. Once the dependant is added you can pay for his/her treatment and medication.

What happens if I don’t have sufficient funds in my M-TIBA to pay for healthcare services?

You can only use M-TIBA to pay bills up to the value of funds you have stored. You can transfer additional funds to your M-TIBA directly from your M-PESA following instructions provided under above item “How do I transfer funds to my M-TIBA?”