You can call the M-TIBA Toll Free line on 0800 721253. Alternatively, you can visit www.mtiba.com or email firstname.lastname@example.org
All information/data in our system is secure and protected using the highest standards.
Upon notification of death, by a next of kin by availing of a copy of the death certificate, the M-TIBA account will be de-activated and the remaining funds will be sent to your M-PESA account within 5 working days.
Step 1 - Dial *253# Step 2 – Enter M-TIBA PIN Step 3 - Select option 2: My M-TIBA Step 4 - Select the program you wish to leave Step 5 - Select option 4 Quit program Step 6 - Select option 1 to confirm Our customer care team will call you within 48 hours
es. Please contact the M-TIBA Toll Free line on 0800 721253 for instructions. You will be asked to provide confidential information to verify ownership. However, you are advised to keep your M-TIBA active.
You will need to call Safaricom Customer Care and get your SIM card blocked. Then you need to get a replacement for the SIM card at your nearest Safaricom Shop. After getting your new SIM card, you can continue using your M-TIBA by dialling *253#.
Step 1 - Dial *253# Step 2 – Enter M-TIBA PIN Step 3 - Select option 9: Settings Step 4 – Select Option 1: Change PIN Step 5 - Enter Current PIN Step 6 - Enter New PIN Step 7 - Confirm New PIN You will receive an SMS notification confirming PIN change “Your PIN
Make sure you provide correct details during registration. If you notice certain details are wrong, please call the M-TIBA Toll Free line on 0800 721253 or email email@example.com
To confirm registration status simply dial *253#
No. This option will become available in the near future. We will inform you when this is active.