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News & Insights

In the media

April 17, 2026

East Africa’s health insurance future depends on better systems, not more products

The future of health insurance in the region depends less on what we launch next and more on how well we run what we already have.

February 18, 2025

Health Leaders at The Digital Pulse Explore AI’s Quick Wins in Insurance to Cut Costs and Expand Access

Health insurance and technology leaders are optimistic that Artificial Intelligence (AI) and real-time data will enhance healthcare quality, reduce costs, and expand insurance access in Kenya. AI is set to improve decision-making, streamline operations, and make health insurance more accessible for Kenyans.

May 23, 2024

How tech, AI can make health insurance easier and affordable

One of the concerns in the health insurance industry is the increase in claims frequency in recent years, consequently leading to additional increases in costs. The increase in claims has intensified the burden of claims processing, hence impacting negatively on the insurers’ ability to stay lean and innovate.

Press releases

August 23, 2023

Successfully certified with ISO/IEC 27001:2013 for its Information Security Management System

After an audit by Prescient Security LLC, CarePay International is certified according to ISO/IEC 27001:2013 for its Information Security Management System (ISMS). Acknowledging its expertise in confidentiality, information integrity, and availability of data.

Content Hub

August 18, 2026

The Cost of Delay: What a 90-Day Claim Cycle Does to a Health Insurance Portfolio

A claim that takes 90 days to close changes what an insurer knows. The scheme looks one way on paper and another way in reality, and the gap between the two is where margin disappears.

July 31, 2026

When Data Arrives Late, Everything Downstream Fails

In many health insurance operations, data passes through a dozen disconnected systems and can be 50% inaccurate by the time it reaches a decision. Here’s how fragmented data quietly destroys margins.

July 23, 2026

Start With the Workflow, Not the Requirements: How We Design the M-TIBA Platform

Most health insurance tech projects begin with a list of requirements. At M-TIBA, we start differently – by walking through the actual workflow to uncover where manual work piles up and decisions get stuck. Only then do we design the solution.