Affordable and accessible healthcare for all
Taking care of your health can be quite expensive. Connecting everyone in the healthcare space through M-TIBA’s mobile technology makes it more affordable for millions of Kenyans.
Looking for care in your area?
Innovative health products that meet your health needs
You're in control
24/7 insights in your cover and limits on your mobile phone.
Best Cover for you
Select one of the 20+ affordable covers in our 1-stop shop. In line with your needs like hospitalised treatments, day treatment, dental care and more.
Care Support 24/7
Call us 0800 721 253 (toll-free) or WhatsApp us if you need help.
Safe Travels
In case of an accident M-TIBA will ensure that you get the care you need on time.
What our customers say...
“No more worries about unexpected high bills and bad service. I am so happy I know my family and I are covered, I got good support through my pregnancy journey. Asante Sana M-TIBA!”
“Being able to access my benefits and limits 24/7 on my phone for my Jcare cover is very comforting. My dependents can access care even when I am not around, I’m always in control. Thanks MTIBA!”
“Good care by customer service and got good support from the clinics I visit for my specialised treatments! With their guidance I was able to make a good decision on the cover that best suits my family”
Fika Salama na Kinga Afya
Get covered through your journeys. In case of an accident M-TIBA will ensure that you get the care you need on time.
Access financing for your healthcare SME
Access up to KES 40 million working capital for your healthcare SME, with no collateral needed. Pay lower interest rates than market averages.
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Our Partners
Recent News
M-TIBA and Britam partner on digital medical insurance
M-TIBA and Britam have today announced the signing of a new strategic partnership to develop digital products to increase health insurance market penetration in Kenya.
M-TIBA and Britam have today announced the signing of a new strategic partnership to develop digital products to increase health insurance market penetration in Kenya.
M-TIBA, Jubilee Insurance, and Solution Sacco launch digital health cover
The partnership will enable over 25,000 SACCO members and community-based organizations to benefit from the medical scheme through an extensive network of service providers across the country.
The partnership will enable over 25,000 SACCO members and community-based organizations to benefit from the medical scheme through an extensive network of service providers across the country..
Frequently Asked Questions
M-TIBA is a platform that enables you to access your medical scheme and benefits. M-TIBA is accessed by dialing *253# on your mobile phone or on the M-PESA App
- M-TIBA enables you to access your medical benefit on your phone.
- M-TIBA enables you to control your medical benefits directly from your phone via a PIN. You can initiate treatments for you or your loved ones from your phone, wherever you are.
- You will always get an SMS notification after very utilization, indicating the amount you were billed for treatments.
- You can view your benefit balances on the M-TIBA menu via their phone.
- You can view, add your dependants, who will be eligible to be treated on your health cover benefit on their phone.
- Your utilization is real-time, and the balances are adjusted after every treatment.
- No more confusion on what you can access with your health cover, you are directly in control.
To register on M-TIBA as an individual member, kindly call our toll-free customer service number 0800 721 253 for assistance.
M-TIBA has partnered with more than 4,200 healthcare providers to get you the care you need. Once you join, a provider panel will be shared with you, to let you know which health facilities you can visit.
In case you are away and your dependant is seeking treatment;
- They’ll introduce themselves to the cashier that you are seeking services on M-TIBA
- Share the primary member’s phone number for the provider to initiate the treatment on their behalf.
- Dial *253# (Both Safaricom, Airtel and Telkom on the number registered on MTIBA).
- Enter M-TIBA PIN (or press 1 if you have forgotten your PIN).
- Press 1 to initiate a treatment.
- Select recent clinic (1, 2, 3) or enter hospital’s Till Number (e.g. 465004)
- Select patient to be treated.
- Select Payment Method
- Select benefit e.g My Health Funds either Outpatient/Dental/Optical as payment method.
- Press 1 to Authorize.
- You will receive an in-app message and a SMS with a transaction number.
- After authorizing treatment, you’ll be required to verify your fingerprint in order to proceed.
- You can now access the care you need.
- Dial *253#
- Enter your M-TIBA PIN (or press 1 if you have forgotten your PIN)
- Select option 2: “My M-TIBA”
- Select benefit eg. My Health Funds
- The balance will be displayed against each category i.e. Outpatient/Dental/Optical.
- In case of insufficient funds, you will be required to top up the difference in cash after seeking treatment.
If you can access your benefit, you can change it as follows;
- Step 1 – Dial *253#
- Step 2 – Enter M-TIBA PIN
- Step 3 – Select option 4 “Help”
- Step 4 – Select Option 2: “Change PIN”
- Step 5 – Enter Current PIN
- Step 6 – Enter New PIN
- Step 7 – Confirm New PIN
You will receive an SMS notification confirming PIN change “Your PIN has been changed”.
If you have forgotten your PIN, you can reset it as follows:
- Dial *253#
- press 1 if you have forgotten your PIN
- Enter date of Birth e.g. DDMMYYYY (01011963)
- Enter Identification number
- Enter new PIN
- Confirm new PIN
- Your PIN has been changed
You will receive an SMS notification confirming PIN change “Your PIN has been changed”.
You can also contact the M-TIBA Customer care for PIN reset support on 0709071000 or 0800 721 253.
Reach us
Address
Opening Hours
Our care support line is available to help you 24/7 everyday through our toll-free line 0800 721 253.
M-TIBA is ISO/IEC 27001:2013 certified for our information security and data management system.