Jubilee Insurance on M-TIBA
Access your Jubilee Health Insurance Benefits with M-TIBA
- Easy access and control of benefits
- Personalized notifications on your benefits, claims, and treatments
- 24/7 dedicated customer support
- Manage your health coverage effortlessly
How M-TIBA Works
- Dial *253# to check your coverage in seconds
- Skip the paperwork - get instant approvals for your treatment through your phone
- Track your benefits, add dependents, and see balances and coverage in real-time
- Stay informed with SMS notifications at every treatment
- No insurance card needed to start treatment - M-TIBA is your digital proof
Simple Guide: How to Access to your Jubilee Health Benefits
To Get Started:
- Receive an SMS from M-TIBA that your Jubilee health cover is ready
- Dial *253# on your phone and choose a secure PIN for access
- During your first treatment, simply provide your fingerprint for faster identification
- Dial *253# on your phone
- Input 1 to sign in
- Enter your date of birth
- Identify yourself with ID or Passport
- Enter your ID or Passport number
- Enter your Jubilee membership number
- Set a pin
- Dial *253# on your phone
- Enter your M-TIBA PIN
- Select MY M-TIBA
- Select your organizations name
- Select balance
- View your balance per benefits
Please contact M-TIBA (0800 722 001) minimum 48 hours before your treatment to be guided.
At the hospital:
- Mention that you have insurance through the M-TIBA
- Mention your organization’s name
- The hospital will request pre-authorization from M-TIBA when you initiate the treatment
- Present your NHIF card to the hospital
- The Hospital will assist with the NHIF form and sign it
- At the hospital: Simply inform the receptionist or cashier you have insurance accessed through M-TIBA and share your organisation’s name
- Choose approved healthcare providers: In case of emergencies, go to the nearest care
- Check your invoice: Before leaving the hospital, make sure everything is accurate. Only sign if correct
- Admitted? Show your M-TIBA and present your NHIF card to the hospital
- Need help? Call M-TIBA: We’re here 24/7! Dial 0800 722 001
About Jubilee Health Insurance
With over 85 years of experience, Jubilee Health Insurance is a leading health insurer offering comprehensive and cost-effective health insurance solutions.
Jubilee’s products cater to both individuals and businesses, covering in-patient, out-patient, maternity, dental, and optical care, along with efficient scheme administration.
In partnership with M-TIBA, a cutting-edge tech partner, we bring you world-class healthcare protection by ensuring simple access and management of your health benefits, making healthcare more accessible and convenient for you.
