M-TIBA is a platform that enables you to access your medical scheme and benefits.

M-TIBA is accessed by dialing *253# on your mobile phone or on the M-PESA App

• M-TIBA enables you to access your medical benefit on your phone.
• M-TIBA enables you to control your medical benefits directly from your phone via a PIN. You can initiate treatments for you or your loved ones from your phone, wherever you are.
• You will always get an SMS notification after very utilization, indicating the amount you were billed for treatments.
• You can view your benefit balances on the M-TIBA menu via their phone.
• You can view, add your dependants, who will be eligible to be treated on your health cover benefit on their phone.
• Your utilization is real-time, and the balances are adjusted after every treatment.
• No more confusion on what you can access with your health cover, you are directly in control.

1. Receive an SMS from M-TIBA that your insurance provided health cover is ready
2. Dial *253# on your phone and choose a secure PIN for access
3. During your first treatment, simply provide your fingerprint for faster identification

1. Dial *253# on your phone
2. Input 1 to sign in
3. Enter your date of birth
4. Identify yourself with ID or Passport
5. Enter your ID or Passport number
6. Enter your insurance membership number
7. Set a pin

kindly call our toll-free customer service number 0800 721 253 incase you need assistance.

1. Dial *253# on your phone
2. Enter your M-TIBA PIN
3. Select MY M-TIBA
4. Select your organizations name
5. Select balance
6. View your balance per benefits

M-TIBA has partnered with more than 4,200 healthcare providers to get you the care you need.

Once you join, a provider panel will be shared with you, to let you know which health facilities you can visit.

In case you are away and your dependant is seeking treatment;

• They’ll introduce themselves to the cashier that they are seeking services on M-TIBA
• Share the primary member’s phone number for the provider to initiate the treatment on their behalf.

• Dial *253# (Both Safaricom, Airtel and Telkom on the number registered on MTIBA).
• Enter M-TIBA PIN (or press 1 if you have forgotten your PIN).
• Press 1 to initiate a treatment.
• Select recent clinic (1, 2, 3) or enter hospital’s Till Number (e.g. 465004)
• Select patient to be treated.
• Select Payment Method
• Select benefit e.g My Health Funds either Outpatient/Dental/Optical as payment method.
• Press 1 to Authorize.
• You will receive an in-app message and a SMS with a transaction number.
• After authorizing treatment, you’ll be required to verify your fingerprint in order to proceed.
• You can now access the care you need.

• Dial *253#
• Enter your M-TIBA PIN (or press 1 if you have forgotten your PIN)
• Select option 2: “My M-TIBA”
• Select benefit eg. My Health Funds
• The balance will be displayed against each category i.e. Outpatient/Dental/Optical.
• In case of insufficient funds, you will be required to top up the difference in cash after seeking treatment.

If you can’t access your benefits, you can change it as follows;

• Step 1 – Dial *253#
• Step 2 – Enter M-TIBA PIN
• Step 3 – Select option 4 “Help”
• Step 4 – Select Option 2: “Change PIN”
• Step 5 – Enter Current PIN
• Step 6 – Enter New PIN
• Step 7 – Confirm New PIN

You will receive an SMS notification confirming PIN change “Your PIN has been changed”.

If you have forgotten your PIN, you can reset it as follows:

• Dial *253#
• press 1 if you have forgotten your PIN
• Enter date of Birth e.g. DDMMYYYY (01011963)
• Enter Identification number
• Enter new PIN
• Confirm new PIN
• Your PIN has been changed

You will receive an SMS notification confirming PIN change “Your PIN has been changed”.

You can also contact the M-TIBA Customer care for PIN reset support on 0800 721 253.